Workflow prerequisites
Automating your workflow takes some time to implement because you must determine how best to make FootPrints reflect your business process. The following table lists the type of setup tasks that you might consider before you create a workflow.
Calendar and scheduling |
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Quick Tickets |
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Auto Assignment |
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Service level management |
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Ticket configurations |
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Escalations | Define any additional escalation rules needed to manage your tickets. |
Customer surveys |
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