Knowledge base search options
Solutions can easily be searched and reported on in FootPrints. Options include:
- Keyword Search—Search the Knowledge Base for the current Workspace by keyword.
- Keyword Search of External Knowledge Bases—Submit your keyword search to external Knowledge Bases.
- Advanced Search—Search using a combination of criteria.
- FAQs—View the FAQ categories created by the Workspace Administrator.
- Report on Solutions—Create a custom formatted report of the Knowledge Base.
- Cross-Workspace Report of Knowledge Base —Get a report of Solutions from multiple Workspaces (must be a member of those Workspaces or a System Administrator).
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*