Configuration management concept

The Information Technology Infrastructure (ITIL) standards include two main categories for organizing best practices that are further divided into five sub-categories each. One of these requirements is BMC FootPrints Configuration Manager, which is a sub-category of the Services Support category.

Configuration management deals with tracking individual “configuration items" (CIs) throughout an enterprise. Configuration management involves relating assets or CIs and establishing dependencies and hierarchies. It also involves designating certain services as CIs, such as Email, Internet, and so on, and then determining upon which CIs each service is dependent. This process is very important for identifying the impact of any changes that would be made within an organization.

Configuration management is a discipline that originates from the IT Infrastructure Library (ITIL). It is part of the Service Transition discipline, which looks to control the transition of new and updated IT services into the organization. The purpose of BMC FootPrints Configuration Manager is to record and manage the components in an IT infrastructure that support the services that IT provides. It is intended to establish a single source of truth to manage critical system information, and serves as a foundation for successful IT Service Management through its ability to maximize efficiencies, bridge IT and business silos, ensure configuration compliance, and speed up problem solving via integration with the service desk.