Chapter 1: Introduction to  BMC FootPrints Service Core

BMC FootPrints Service Core is a 100% web-based Service Desk and customer support tool that is so easy to use and administer, you can get into live production in just a few days. Users and administrators require only a browser to take full advantage of BMC FootPrints Service Core capabilities. BMC FootPrints Service Core puts control in the hands of the Service Desk or Support manager—without high costs, additional programming, or complex administration. 

BMC FootPrints Service Core is extremely flexible, scalable, and customizable. This proven, award-winning Service desk tool eliminates expensive training, consulting, database programming, and staff additions to manage support automation software from your list of challenges. 

BMC FootPrints Service Core can be used for multiple, simultaneous workspaces, can support multiple languages for users and groups, and you can leverage BMC FootPrints Service Core capabilities across multiple locations and corporate functions to expand the reach of your issue management and related communication. 

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