Assigning tickets to yourself
If you have been assigned to a ticket, it appears on your assignment list. You can also assign a ticket to yourself.
To assign a ticket to yourself
- Open a ticket for editing
If requests are utilized in your environment, when you open a new request for editing, the status changes to Open and the request becomes a ticket. - In the Assignees field, select your name.
- Click Save.
The ticket is assigned to you and appears in your queue.
Related topics
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*