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BMC Database Automation 8.2
Troubleshooting
Collecting diagnostics

Collecting diagnostics

Export

Choose the export format from the list below:

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Filter

Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

select all/ none

Legend:
: Created Page
: Modified Extension Page
: Clean Extension Page

The following topic describes how to collect diagnostics for BMC Database Automation.

Viewing installed software packages

You can view a list of the type and version of the Manager software components that are currently installed.

To view the current list of BMC Database Automation software:

Select Configuration > System Information in the Context Frame.
The list of installed packages displays.
When submitting a support request, click Download Support Bundle to gather all relevant Manager log files.

Tags: customer_support diagnostics task installed_software_packages collecting_diagnostics troubleshooting

Last modified by bmassa on 2012/10/29 11:52

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