Searching the message log

From IP address

IP address and name of the device that generated the message

To view the Device Information tab, click the IP address link (accessed also by navigating to Messages > Catalogs > Devices > deviceAddress > Device info).

Message Time

Time at which the message was received

Click the time link to open the All Messages For Selected Time tab that displays all the messages received in the specified time. 

Message Facility

Facility of the message

To view all messages with a specific facility, click the facility link. 

Message Severity

Severity of the message

To view all messages with a specific severity, click the severity link.

Message Content

Text in the message

Word Count

Number of words and characters in the message

To know the exact position of a word in the message, click Word Positions.

Matched Threads

Displays correlation threads that matched the message

To view all messages with a specific thread, click the thread link.

Matched Users

Displays the users that match the message

Message Offset

Open New Ticket For This Message

Displays the AddNew button to create a ticket for the selected message

1. To create a ticket for the selected message, click AddNew.
2. On the Open New Ticket tab, modify the following options:
   • Assigned To User—Select a user to assign the ticket to. The default is Admin.
   • Ticket Severity—

     Select one of the following severities:

     • debug
     • info
     • notice
     • warning
     • error
     • critical
     • alert
     • emergency

     For more information about severity codes, see Severity-codes-and-their-meaning.

     The default is info.
   • Ticket Text—Enter the text to be displayed in the ticket.
   • Ticket Comment—Enter a comment to be displayed under the ticket text.

The new ticket is displayed on the Tickets > Opened tab.