Troubleshooting installation issues

The most likely problem you might experience with the installation, is a firewall or port blocker that prevents the CO-sysmsg.exe program from sending syslog messages across the network. This can be tested and verified as described here.

Once the system is running, you can test the installation using the sendlog.exe program, that resides in the installationDirectory/wintools directory.

Tip

A brief help on how this program gets used can be acquired by running the program at a Windows command prompt and typing the command sendlog –help. This shows the syntax of the command.

Send an initial syslog message to verify that the BMC Defender Server is listening for messages. At a command prompt on the BMC Defender platform, type:

sendlog (destination) “First Test Message.” 7 1

The value of destination is the host name or IP address of the platform running the syslog receiver software, or the BMC Defender Server, entered into the installation dialogue. (See Step 6 in Installing-BMC-Defender-Agent-for-Windows.) This should cause a message from the platform to appear in the syslog section of the web interface. The facility will be user(1), and the severity will be debug(7).

Note

Make sure that any port blocking or virus protection program does not interfere with the proper operation of the CO-sysmsg.exe program. This is a common problem but easily fixed by accessing the exclusions section of your protection software and permitting access to UDP port 514.


Related topics

Installing-BMC-Defender-Agent-for-Windows

Troubleshooting


 

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