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Ticket Map Gadget

As a final topic of discussion, BMC Defender Server provides a flexible Ticket Map Gadget that can be used to organize tickets in a visual depiction of the ticket location. The Map-Ticket-Gadget program (available as a standard BMC Defender Server dashboard gadget) allows the operator to configure an arbitrary background image (such as a geographical map) and then place icons at arbitrary locations on the image map. Each icon corresponds to a ticket group, or some number of tickets therein during a period of time.

The Ticket Map Gadget can be generalized to display the highest level of correlation (that is, Tickets) in an arbitrary framework that gives you abilities to support arbitrary data visualization.

Information
Example

By looking at the dashboard, the operator can determine what problem areas might exist in the enterprise, within a subsystem, or across the geographic network.

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BMC-Defender-Server-tickets

 

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BMC AMI Command Center for Security 6.2