Logging in to the BMC Defender Server web interface for the first time

You can log in to the BMC Defender Server web interface and update the login credentials.

Before you begin

Ensure that your computer has access to the BMC Defender Server. Contact your system administrator.

To configure the proxy settings for Internet Explorer

Your Internet Explorer browser might require proxy configuration to access the BMC Defender Server.

Open the browser and navigate to Tools > Internet Options > Connections > LAN Settings > Advanced, and access the Internet Explorer Proxy settings dialog. For more information, contact your system administrator.

To log in to the BMC Defender web interface

1. Open the Log in to the BMC Defender Server web interface in one of the following ways:
   • Click the BMC Defender desktop shortcut to launch a web browser.
     The desktop shortcut appears only on the desktop of the specific user who installed the software.
   • Open a web browser and enter the URL of the application.
     If a port number other than the default (80) is used, the URL must include the port number.

2. Enter your user name and password and click Login.
   The default user name is admin and the default password is admin.

   Warning

   Modify your user name and password immediately after your initial login.

To add or modify a BMC Defender password

If internal security is a concern at your site, after your initial login, modify the user name and password immediately.

1. Log in to the BMC Defender Server web interface.
2. On the System tab, click the Logins tab, and then click Users.
   Initially, several user names are set, as displayed in the following image:
   

3. To add a new user, on the Users tab, click AddNew.
   Enter the required information, and click SaveNew.

   Warning

   To prevent being locked out of the system, make careful note of the password. BMC Defender Server does not provide an easy mechanism to reset a password.

4. To modify or delete an existing login, in the Edit column, click the numbered button on next to the required user name.

To reset the administrative password

BMC Defender Server employs secure passwords that cannot be detected by the administrator. To reinitialize the password database and reset all passwords, the administrator must have a native login to the Windows server that executes BMC Defender. 

Even if only the administrative password for the system has been lost or forgotten, the administrator must reinitialize the entire BMC Defender Server password database by manually reinstalling specific files as described in the following steps:

1. On the computer with the BMC Defender Server, back up the password.dat file, located in the installationDirectory\apache directory.
   Replace installationDirectory with the directory in which you installed the product. The default directory is C:\Program Files\BMC Software\BMC Defender.
2. Copy the password.dat file from the installationDirectory\apache\install directory to the installationDirectory\apache directory, overwriting the existing password.dat file.
3. Back up the pass.cnf file. located in the installationDirectory\config directory.
4. Copy the pass.cnf file from the installationDirectory\apache\install directory to the installationDirectory\config directory, overwriting the existing pass.cnf file.
5. Log on to the system with the user name admin and password admin.
   The administrator can now recreate the password database.

If you need assistance, contact BMC Support.