Ticket Groups screen

You can access the Ticket Groups screen by clicking the Tickets tab and then clicking the Config tab. This screen permits you to configure special ticket assignees, and create simple ticketing system rules. This screen is depicted in the following image.

By default, tickets can be assigned to any registered BMC Defender Server user using the Alerts screen. The Ticket Groups screen, shown here, permits the administrator to configure other assignees that do not necessarily have to be registered BMC Defender Server users. This provides flexibility in assigning tickets to specific groups of interest. 

Additionally, the Ticket Groups screen provides a configuration Wizard that can be used to create a ticket group, as well as define a single correlation thread and alert. This affords a fast way to quickly configure new tickets and end-to-end correlation rules.