Installing Visualizer

When installing the new version of Visualizer, the existing Visualizer installation is uninstalled. Rename or back up any files you modified to preserve them. You must be a member of a local administrators group in order to install Visualizer.

To install Visualizer

1. Navigate to the BMC Electronic Product Download (EPD) Web site using a Web address, user ID, and password that you receive from your BMC Software sales representative.
   When you enter the URL in your browser, you are prompted for your user ID and password. To begin the download process, you must register first and select the product that you want. Once you complete the registration form, the product download page appears.
2. Double-click the file to create a temporary bmc_products subdirectory into which the files are extracted.
3. Double-click setup.exe to prepare and run the Visualizer - BMC Software Installation Wizard.
4. On the Welcome to the Visualizer Installation page, click Next.
   The Review License Agreement page is displayed.
5. On the License Agreement page, read the license agreement. If you agree, click I Accept and then click Next to open the Setup Type page.
   
6. In the Setup Type page, perform one of the following actions: 
   • Select Typical to install all Visualizer features (sample database and system files, and executables) to the default destination location (c: \ Program Files \BMC Software). Go to step 9 .
   • Select Custom to select the components you want to install. Click Next to open the Choose Destination Location page.
     
     
     
7. Accept the default installation directory or click Change to specify a directory of your choice. Click Next to go to Select Features page.
8. By default, all features are selected. Deselect the features that you do not want to install.
   For example, database and system input examples let you view and manipulate Visualizer graphs and data before you start collecting your own. Some users may not want to install them.
   
   

9. When you click Next, the installation wizard displays a Start Copying Files page that lets you review your setup type and installation directory selections before you click Install.

   Warning

   Note

   The Setup type in the example is Custom. However the Start Copying Files page is the same whether you select Typical or Custom.

   
   

   Warning

   If you want to install or uninstall features at a later date, use the Modify option on the Visualizer Setup Maintenance wizard. For more information, see Uninstalling-using-the-Visualizer-Setup-Maintenance-wizard.

10. Click Install to proceed with the installation and display the status bar on the Setup Status page.
    
    

11. During installation, the wizard checks to see if Microsoft .Net Framework 1.1, a Visualizer prerequisite, is part of your environment.

    Warning

    Note

    Windows 2003 is installed with Microsoft .Net Framework 1.1; Windows 2000 and XP are not. If it is not installed, the wizard installs it. Installing Microsoft .Net Framework 1.1 takes several minutes.

    You get the following informational message:
    

12. On the Visualizer Installation Complete page, click Finish to exit the installation wizard.

    Warning

    Note

    If the system is running many applications, you might need to reboot your system after installing Microsoft .NET Framework. When you are installing locally, the Finish page prompts you to reboot your system if necessary. During a remote installation, the message appears at the end of the log file. See Using-log-files.

13. To verify that Visualizer has been installed onto your local machine, choose Start > BMC AMI Capacity Management > Automator/Visualizer.

To install Visualizer non-interactively, referred to hereafter as silently, you must first create a response file or use the sample response files installed in a subdirectory called Silent on the same level as setup.exe during product installation. The two response files are vis_only.iss which installs just the Visualizer executable and vis_full.iss which installs the product, sample databases, and files.

The sample response files are configured to install the product into c:\Program Files\BMC Software. To change the installation directory, open a sample file in Notepad and replace every occurrence of c:\Program Files\BMC Software to the desired location. 

Run the setup.exe, using the response file. 

To create a response file and install Visualizer on remote systems

You can create a response file that lets you install Visualizer silently on remote systems. A response file contains instructions about what to install and how to install it. 

Once you generate or create a response file, you can copy it together with an installation image to a target system and install the product silently.

1. Navigate to the directory to which you copied or extracted the Visualizer installation image.
2. To generate the response file, run the following command at the command prompt:
   setup.exe /r /f1< response_file .iss>
   For example, setup.exe /r /f1"c: \temp \visinstall.iss" creates the response file visinstall.iss in c: \temp directory.

3. To install Visualizer non-interactively on a remote node, copy all of the image files, including the response file, to the remote node, and run the following from the command line.
   setup.exe /s /f1< response_file.iss> /f2<log_file>
   f1<response_file.iss> is the name of the response file generated in Step 1, and f2<log_file> is the name to which to write the log file.

   For example,
   setup.exe /s /f1"c: \temp \visinstall.iss" /f2"c: \temp \visinstall.log"

   Warning

   Note

   There are no spaces between /f1 and the path or between /f2 and the path. 

4. View the installation results in *visinstall.log* as shown in the following example: 

   [InstallShield Silent]
   Version=v7.00 
   File=Log File 
   [ResponseResult]
   ResultCode=0 
   [Application]
   Name=Visualizer 
   Version=4.1.00
   Company=BMC Software 
   Lang=0009

   ResultCode = 0 , indicates the installation was successful. Anything other than 0, indicates a failure, as explained in the following table:

   Warning

   If the system is running many applications, you might need to reboot your system after Microsoft .Net Framework is installed. For more information, see step 11. A message at the end of the log file indicates if you need to reboot your system.

   
   The following table explains the Installation error codes:

   Result Code	Description
   0	Success
   -1	General error
   -2	Invalid mode
   -3	Required data not found in the Setup.iss file
   -4	Not enough memory available
   -5	File does not exist
   -6	Cannot write to the response file
   -7	Unable to write to the log file
   -8	Invalid path to the InstallShield Silent response (.iss) file
   -9	Not a valid list type (string or number)
   -10	Data type is invalid
   -11	Unknown error during setup
   -12	Dialog boxes are out of order
   -51	Cannot create the specified folder
   -52	Cannot access the specified file or folder
   -53	Invalid option selected

For more information about the log file, see Using-log-files.