Before calling Customer Support
This section discusses what you should do if you encounter specific system problems. If the suggestions in this section do not help you solve your problem, you will need to call Customer Support.
When you start using the MainView for z/OS product, you might encounter some situations that seem a bit confusing, but there is probably a reasonable explanation for the problem.
To save yourself some time, check to see if your problem matches any of these situations before calling Customer Support:
If this situation is happening | See |
|---|---|
A view contains job or workload names, but all other columns are blank. | |
Read failed for view messages appear in a window. | |
Performance suffers in ASU mode. | |
SYSPROG and CSMON commands result in error messages | |
Colors and reverse video do not appear on your graphics terminal. | |
ATTN command does not end ASU mode. | |
Screen Def Not Found message appears when attempting to enter a MainView product. | |
Views do not contain data when displayed as part of a screen definition. |
Each situation is addressed in the corresponding sections, including a suggested course of action and an explanation of why the error occurs.