Gathering problem report documentation

You can gather information about a problem by doing one of the following procedures:

• To gather problem report documentation
• To use a TSO command line interface
• To run a sample batch job

To gather problem report documentation

1. Enable the appropriate debug collection points by using the MVIPCONF view. For more information, see Selecting debug data collection points.
2. Re-create the problem.
3. Send the JES2 job log that contains the debugging information to your MainView for IP customer support representative.
4. Type the command MVIPDIAG at any MainView for IP screen, print the output, and send it to your MainView for IP customer support representative.
5. Type the command /mvip options on the console, print the output, and send it to your MainView for IP customer support representative.
6. Create an SVC dump of the PAS experiencing the problem by using the MVS command DUMP COMM. Supply the job name of the appropriate address space.
7. Check for log message IEA911 to confirm that the dump is a complete dump, not a partial dump.

8. Send the dump to your MainView for IP customer support representative by using one of the following methods:

   • Use the TRSMAIN command to compress the dump.
   • Copy the dump to a tape.
   • FTP the dump.

   If you copy the dump to a tape, ship the tape to your MainView for IP customer support representative. Include the following items:

   • Description of the problem
   • User action that preceded the problem
   • Version number of MainView for IP
   • Case number

   If you FTP the dump, select one of the following methods:

   • TSO command line interface
   • Sample batch job

   Note

   Use TRSMAIN to compress the dump before uploading the information to FTP.BMC.COM.

To use a TSO command line interface

1. Use TSO to access FTP.BMC.COM.
2. At the prompt, enter ANONYMOUS as your ID.
3. Enter Your_Email@company.com as the password.
4. Enter CD incoming and then enter BINARY.
5. Enter PUT ‘MVS.DATASET.NAME.TRS’ cnnnnnn_dump1.trs.

6. Enter QUIT.

   Note

   Use TRSMAIN to compress the dump before uploading the information to FTP.BMC.COM

7. Notify your MainView for IP customer support representative that the dump has been uploaded.

To run a sample batch job

1. Run the following batch job:

   //BATCHFTP JOB
   //FTP      EXEC PGM=FTP,REGION=4096K
   //SYSPRINT   DD SYSOUT=*
   //OUTPUT     DD SYSOUT=*
   //INPUT      DD *
       ftp.bmc.com
       anonymous
       YOUR_EMAIL@COMPANY.COM
       bin
       cd /incoming
       put 'MVS.DATASET.NAME.TRS' cNNNNNN_dump1.trs
       quit
   /*
2. Notify your MainView for IP customer support representative that the dump has been uploaded.