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Service levels view

MainView for IP provides the information that you need to ensure that you are meeting your service level agreements (SLA). An SLA is an essential tool for building accountability into the provider/customer relationship and for measuring the provider's performance.

An SLA policy contains the following information:

  • Services (and service levels) that users should expect
  • Describes user responsibilities in addressing problems
  • Defines problem-resolution paths
Warning

Note

To use the Service Level Agreement Policy view, you must be running the Policy Server (PAGENT).

The following table describes the views that provide detailed information about your service levels.

View

Description

CACHE

Displays the network status of the local host and provides statistics about Fast Response Cache Accelerator.

The statistics are displayed for each listening socket that is configured for Cache Accelerator support. This view helps you to analyze application access availability, to monitor service level events, and to ensure that you are meeting your SLA, access the Service Level Agreement Policy view (SLAP). The following are available in this view:

  • Displays Fast Response Cache Accelerator statistics
  • Provides information for web cache analysis
  • Provides a hyperlink to MainView for WebSphere Application Server

SLAP

Displays SLA policy statistics

EZRESP

Provides menu access to response-time information, including subnet response time summary information



 

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MainView for IP 3.6