Contacting BMC Software customer support

Some message descriptions instruct you to contact your BMC Software customer support representative. The customer support representative can help you resolve the problem quickly if you have answers to some or, preferably, all of the following questions before calling:

  • What kind of problem do you have?
  • Can you repeat the problem or preceding conditions?
  • Do you have supporting dumps or other diagnostic information?
  • What has changed in your environment?:
    • Have you recently installed a new product on your system?
    • Have you recently modified an application program?
    • Have you recently installed a BMC Software product or product maintenance tape?

 

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