Installing the core components on a Windows system

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Installation process that uses policies to deploy agents

Installation process where agent configuration occurs after agent deployment

Before you begin

• You must have completed the tasks described in Windows UAC Considerations. 
• You must have created and initialized the database as described in Creating-and-initializing-the-database-and-scripts.
• Complete the installation worksheet.
• Obtain the installation media or download the installation files from the Electronic Product Distribution (EPD) website. 
• Ensure that you have your company name as it appears on the execution key.

To start the installation program from the DVD

1. Insert the MainView Middleware Monitor DVD in your drive.
   The DVD normally starts automatically. 
   To manually start the installation program, run install.exe from: \Disk1\InstData\Windows\VM\install.exe.
    

   Note

   You must right-click on install.exe and choose Run as Administrator. If UAC is enabled, do not install into the c:\Program Files or c:\Program Files (x86) directory. For more information about the reasons why, see Windows UAC Considerations.

2. Use the values that you entered in your installation worksheet to complete the installation.

To start the installation program from downloaded installation files

1. Unzip the installation image to a location of your choice.
2. Change to the image directory (where you unzipped your installation).
3. To manually start the installation, run install.exe from: \Disk1\InstData\Windows\VM\install.exe.
   You must right-click on install.exe and choose Run as Administrator. If UAC is enabled, do not install into the c:\Program Files or c:\Program Files (x86) directory. For more information about the reasons why, see Windows UAC Considerations.

Troubleshooting the installation

If you enter your company name or execution key incorrectly, you cannot log on to the TMTM Application Service. To resolve this problem, complete the following steps:

1. Run the execkey.bat file (from the InstallDir on the computer with the TMTM Application Service). 
2. Type or paste the correct information, and click Save to update your changes. 
3. Restart the services.

To apply service and agent Fix Packs

Before continuing with any upgrade tasks, ensure you have applied any service or agent Fix Packs; make sure you follow the instructions in the Fix Pack readme file. The latest Fix Packs can be found under Release notes and notices.

Where to go from here

Complete the post-installation and configuration tasks. When using Active Directory to authenticate users, configure the Active Directory security mode with the Security Configuration tool before completing the post-installation and configuration tasks.