Beyond basic event management

However, there are many ways to expand that strategy. For example, you can perform additional notification by sending e-mail messages and communicating with wireless devices, including pagers, as described in MainView AutoOPERATOR Solutions Guide.

You can also take advantage of the integration between BMC products and other products to show the impact of mainframe outages and slowdowns on critical business services. For example, you can

• Send events from MainView AutoOPERATOR to BMC Impact Manager from a Rule or EXEC, as described in MainView AutoOPERATOR BMC Impact Integration User Guide
• Send notification requests from MainView AutoOPERATOR to AlarmPoint, which manages various notification methods and problem escalation
• Use MainView AutoOPERATOR to send Simple Network Management Protocol (SNMP) traps to other event management systems, such as IBM Tivoli Enterprise Console or Computer Associates Unicenter, as described in MainView AutoOPERATOR Solutions Guide
• Publish MainView AutoOPERATOR alerts to PATROL Enterprise Manager or BMC Event Manager workstations, as described in MainView AutoOPERATOR Basic Automation Guide Volume 1 Using Rules

• Open trouble tickets with an incident tracking product such as Remedy Service Desk, either by publishing MainView AutoOPERATOR alerts to PATROL Enterprise Manager workstations, or by sending e-mail messages generated by MainView AutoOPERATOR to Remedy

  For more information, refer to MainView AutoOPERATOR Basic Automation Guide Volume 1 Using Rules andControlling BMC Remedy AR System through email.

These methodologies and products can help you evolve your event management strategy even further—to fully align your IT infrastructure with your business services goals.