Limited supportBMC provides limited support for this version of the product. As a result, BMC no longer accepts comments in this space. If you encounter problems with the product version or the space, contact BMC Support.BMC recommends upgrading to the latest version of the product. To see documentation for that version, see BMC AMI Ops Infrastructure 7.1.

MainView Infrastructure 6.3

MainView Infrastructure is the architecture that was developed to provide product integration through an intercommunications technology. MVI integrates MainView products with a common framework across z/OS systems.

Notices Updated 25 Jan 2019

This section provides information about what is new or changed in this space, including documentation updates. 

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Planning

Best practices to establish a basic event management strategy

Installing

Information about installing and maintaining the product.

Customizing after installation

Post-installation product customization

Using MainView products

Working with MainView product interfaces

Using MainView Threshold Management

Working with MainView Threshold Management

Using Alarm Management

Working with MainView Alarm Management

Using MainView Alternative Access

Working with MainView Alternative Access

Reference

Descriptions of library members, journal records, and log records

Administering

Security and system administration

Working with infrastructure

Management of shared mainframe components

Messages

Messages for BMC mainframe products

Troubleshooting

Common issues
PDFs and videos

This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

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Creating a custom PDF

Important

We are working to improve the PDF export experience. We are currently working on the following issues:

  • Page order—If you export more than one page to PDF, they might be displayed in alphabetical order instead of the order in the interface.
  • Interface update—The export interface options are changing, so these instructions might not match them exactly.
  • Known limitations—PDF exports are not always completed successfully.
    Thank you for your patience.
  1. If you are not logged in, click the head icon at the top-right of the window, select Log in, and follow the instructions:
    log in.png
  2. Navigate to the page that you want to export to PDF. To create a PDF of the whole space, navigate to the space home page.
  3. Next to the page title, click Export export.png.
  4. In the Export dialog box, click PDF:
    pdf icon.png
  5. In the Export as PDF dialog box, perform one of these steps:
    • To create a PDF of that page only, proceed to step 6.
    • To create a PDF of that page and its child pages, click select all.
    • To create a PDF of that page and a selection of its child pages, select the checkboxes next to the pages that you want to include your PDF.
  6. Click Export.
  7. In the PDF Export Options dialog box, select the checkboxes for the features that you want to include in your PDF.

    Tip

    If you are creating a PDF of a single page, clear the Table of Contents checkbox.

  8. Click Export.
    The PDF is created.
  9. Save the PDF locally.

Videos

This section lists videos that supplement the text-based documentation.

This library offers Quick Courses related to BMC AMI Ops products:


FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.

The following are general questions about mainframe documentation:

  • How can I get a PDF of selected content in a space?

    Click here to expand...
    Important

    We are working to improve the PDF export experience. We are currently working on the following issues:

    • Page order—If you export more than one page to PDF, they might be displayed in alphabetical order instead of the order in the interface.
    • Interface update—The export interface options are changing, so these instructions might not match them exactly.
    • Known limitations—PDF exports are not always completed successfully.
      Thank you for your patience.
    1. If you are not logged in, click the head icon at the top-right of the window, select Log in, and follow the instructions:
      log in.png
    2. Navigate to the page that you want to export to PDF. To create a PDF of the whole space, navigate to the space home page.
    3. Next to the page title, click Export export.png.
    4. In the Export dialog box, click PDF:
      pdf icon.png
    5. In the Export as PDF dialog box, perform one of these steps:
      • To create a PDF of that page only, proceed to step 6.
      • To create a PDF of that page and its child pages, click select all.
      • To create a PDF of that page and a selection of its child pages, select the checkboxes next to the pages that you want to include your PDF.
    6. Click Export.
    7. In the PDF Export Options dialog box, select the checkboxes for the features that you want to include in your PDF.

      Tip

      If you are creating a PDF of a single page, clear the Table of Contents checkbox.

    8. Click Export.
      The PDF is created.
    9. Save the PDF locally.
  • Where can I get documentation for all BMC mainframe products?

    Click here to expand...

    Go to the docs.bmc.com main dashboard and click the name of a specific product area, or click here to go directly to the list of all products.

    Important

    If you're looking for the Control-M mainframe documentation, click the Control-M box on the dashboard, or click here to go directly to the Control-M space.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

Support information

The following questions offer information about BMC Support:

  • How can I contact BMC Support?

    Click here to expand...

    If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

    If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

  • How can I check a product version's support status?

    Click here to expand...

    You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

    • All versions of the product and their current support levels (full or limited)
    • Dates on which support ends

    You can also find information about the latest support policies on Support Central.

  • Where can I get the security certificates required to transfer files to BMC Support?

    Click here to expand...

    BMC Support requires a security certificate when you are using the File Transfer Protocol Secure (FTPS) method to send files to BMC Support. TheSecure File Transfer User Guide for BMC Customers explains how to use the certificate.

    The following table includes the security certificate:

    Certificate

    Validity

    Effective from April 6, 2021, until further notice




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