Troubleshooting CMF MONITOR Extractor issues

Use the following general troubleshooting procedure if you encounter a problem and need help resolving it.

To troubleshoot a CMF MONITOR Extractor issue

  1. Before contacting Customer Support, perform the following checks:
    • Check the PAS log for warning and error messages.
    • Ensure that you have applied the required maintenance to support your level of z/OS.
    • On the BMC Support Central website (http://www.bmc.com/support), search the BMC Knowledge Base for entries that mention the symptoms that you observed.
    • Look for relevant flashes and technical bulletins.
  2. If the problem persists, gather the following information and contact BMC Customer Support:
    • z/OS system level
    • CMF Monitor version
    • last PUT level applied (available from the MainView PAS, in initialization message BBDDI029I)
    • full PASLOG, including:
      • JESMSGLG
      • JESJCL
      • JESYSMSG
      • CMFLOG
      • CMFMSG

    • any SVC dump that was taken

      If repeated dumps were taken, send the first one. (Support can accept text files, up to a few hundred lines.)

      Note

      The FTP Quick Reference for Mainframe Computers describes how to send dumps, SMF records, and larger text files. The guide is available under Product Downloads, Patches and Fixes on the Support Central website.

Related topic

Collecting-data-using-the-CMF-MONITOR-Extractor


 

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