Troubleshooting Analyzer reports issues
To troubleshoot an Analyzer reports issue
- Before contacting Customer Support, perform the following checks:
- Check the PAS Log for irregularities in CMF extractors during the time period about which you are reporting.
- Ensure that you have applied the required maintenance to support your level of z/OS.
- On the BMC Support Central website (www.bmc.com/support), search the BMC Knowledge Base for entries that mention the symptoms that you observed.
- Look for relevant flashes and technical bulletins.
- Verify that the EXTDATA describes the file containing the records about which you are reporting. Verification should include running the control statement CMFSTAT.
- If the problem persists, gather the following information and contact BMC Customer Support:
- z/OS system level
- version of CMF Monitor that is creating data
- version of Analyzer that is reporting on data
- full JCL for the job that produced the problem, including all control statements
If the job does not include control statements CMFSTAT and MODINFO, you should add them. - (if a specific field and line is of interest in the Analyzer report) identification of the field and line
- enough SMF records to reproduce the problem
If repeated dumps were taken, send the first one. (Support can accept text files, up to a few hundred lines.)
The utility CX10COPY is the preferred tool for creating such a set of records. You may attach text files of no more than a few hundred lines to the case.
The BMC FTP Guide describes how to send dumps, SMF records and larger text files. The guide is available under Product Downloads, Patches and Fixes on the Support Central website.
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