Analyzer Spreadsheet Converter
Maintenance and support
Since the Spreadsheet Converter is distributed as a mainframe file, it is maintained using standard SMP tools.
Maintenance
Updates to the Spreadsheet Converter will be distributed by way of the usual BMC Software Candidate and PUT mechanisms.
Emergency fixes can be sent by standard BMC Software maintenance procedures. Whenever a Spreadsheet Converter PTF is sent, the HOLDDATA file will alert you to the availability of an updated version that needs to be downloaded again. Use the same procedures for downloading as described in Installing-the-Spreadsheet-Converter-on-your-PC.
Customer Support
In order to work on an incident for the Spreadsheet Converter, BMC Software Customer Support personnel need a copy of the reports that were being converted.
It will also help if you send a copy of the resulting spreadsheet.
Since the report and spreadsheet files reside on your PC it should be possible to send them in either by e-mail, or by putting them on a diskette and mailing it in.