Response time queuing
You can include or exclude queuing time in CICS transactions.
BMC AMI Ops Monitor for CICS starts a response time (@RSTM) or elapsed time (@ELTM) monitor for the workload with the goal type of R, depending upon whether you type Yes or No in the Incl Queue Time field.
The following figure shows the difference between response time and elapsed time transaction monitoring:
With CICS, response time includes queuing and the processing period of a transaction. Elapsed time includes only the processing period.
BMC AMI OpsM for CICS considers total transaction time to be the sum of CPU time and delay. CPU time is the sum of the relatively short intervals in the processing period when the transaction undergoes CPU processing. Delay is the sum of queuing and the processing intervals not spent in CPU processing.
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