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The BMC AMI Assistant uses generative AI (GenAI) to solve challenging problems, bridge knowledge gaps, and accelerate innovation. 

Currently, the following options are available for BMC AMI Ops Insight:

  • BMC AMI Assistant (GenAI-powered chat): An AI-powered assistant that enables users to retrieve technical knowledge and assist with routine operational tasks using natural language. It leverages ingested BMC public documentation and BMC SME-contributed tribal knowledge. 
    To enable and use BMC AMI Assistant in BMC AMI Ops Insight, see Enable BMC AMI Assistant in BMC AMI Ops User Interface documentation.
  • Explain Probable Cause (Powered by BMC AMI Assistant): It explains the probable cause of the selected event classification path in the PCA and the next steps. 
    For more information, see     Deploying BMC AMI Ops Insight Explain Probable Cause.

 

Related topic

Using BMC AMI Assistant

BMC AMI Assistant chat settings.

To set up and enable Explain Probable Cause

  1. To set up Explain Probable Cause, see Installing and deploying BMC AMI Platform.
  2. ​​​​On the BMC AMI Platform > Platform Manager > BMC AMI AI Manager > AI Services Settings > Integration Settings.
  3. On the BMC AMI Ops Insight card, click Provision.
  4. Click Download Connection Details.
  5. After the download is complete, you get an Integration provisioned successfully message.
  6. From the connection details file, add the following properties to <installPath>/ aoidata/aoiinst/conf/amipdt.properties:
    1. CPE_URL=<Integration path from the connection details file:<protocol>://<host>:<port>
      For example, http://xxx-tst-3xx1x31:8000
    2. CPE_TOKEN=<Integration key from the connection details file>
Warning
Important

If the BMC AMI Assistant is running in SSL/TLS mode, import the client certificate of BMC AMI Assistant into the truststore defined in AMICMNEV member of the &HLQ.UBBSAMP data set.

           For more information about truststore, seeConfiguring the system for SSL/TLS connections. 

  1. Restart your BMC AMI Ops Insight started task.

To use Explain Probable Cause in PCA

  1. ​​​​From the Active Events, KPI Group Status, Timeline, Historical Events, or Exception options, go to the Probable Cause Analysis page.
    image-2024-12-19_21-51-29.png
  2. Under Event Classification, select an event classification and then select a Filter Casual Path check box and select a path, or click on a blinking node.
  3. From the Filter Casual Path list, enable a Classification Path.
    The BMC AMI Assistant explains that path. 
    image-2024-12-19_21-59-48.png
    Similarly, you can enable other classification paths to see their description.
    Enabling Linear View displays the explanation in a horizontal format. 
    image-2024-12-19_21-56-20.png

 

 

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Enabling BMC AMI Assistant and Explain Probable Cause