Handling Exceptions

BMC AMI Ops Insight actively monitors the system parameters. If it detects an anomaly in a monitored Exception KPI, it flags it for inclusion in active events and monitoring statistics. Exceptions are deviations from normal on specific KPIs that require immediate attention. For Exceptions, the actual KPI name is listed; they are not included in KPI Groups. Exceptions do not show as trends that indicate if they are getting better or worse. 

Related topic

Administering

Exception KPIs that are not monitored are ignored by the application and are not included in any events or statistics.

By default, all Exception KPIs are monitored. 

Exception_Handling.png e

To set Exception monitoring

  1. Click the Administration icon Gear Icon.PNG in the title bar. 

  2. Click Scoring Preferences > Exception Handling in the menu on the left side.
    A list of all of the Exception KPIs is displayed, with the following details:

    Field

    Description

    Exception KPI

    Name of the Exception KPI

    Description

    Brief description of what an exception on this KPI indicates

    Monitored

    Switch for toggling monitoring for the KPI

    Last Edit

    Date when the monitoring setting was modified, and username of the user who modified it

  3. Switch monitoring on or off for the KPIs.
  4. When you are finished, click Submit_Button.png.

Any KPIs that have Monitored turned off are not included in events and are not included in historical statistics. No data is retained for Exceptions KPIs while their monitoring is disabled. 

 

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