Managing notifications

To set up your email account for notifications

1. Click the Administration icon  in the title bar. 
2. Click General Settings > Notifications in the menu on the left side.
3. Click Setup SMTP.
   

4. In the Setup SMTP dialog, set the following:

   Field	Description
   TLS/SSL required	Indicates if your email server requires TLS/SSL authentication
   Host Name	IP Address or FQDN of your email server
   Port	Port number of your email server
   Authorization required	Indicates if authorization is required to access the email server If you select this, you need to enter a valid Username and Password for the email server. Note The Password you enter here is not saved. To permanently update, modify the password in the amipdt.properties file.

5. Click Save.

   Best Practice
   Emails are sent out as "No Reply" emails. We recommend that you configure filtering rules on your POP server to filter replies and bounced emails.

6. Proceed with To customize email notifications.

To customize email notifications

1. Click the Administration icon  in the title bar. 
2. Click General Settings > Notifications in the menu on the left side.
3. Click Customize Email.
   

4. in the Customize Email dialog, enter the following:

   Field	Description
   Sender Email Address	Sender email address used to send email notifications
   Email Subject	Subject of the notification emails

5. Click Save.

To set the email notification threshold

By default, email notifications are sent immediately when an event is opened. Events are active three minutes before they are opened.

You can modify the amount of time an event must be open before the product issues the initial email, as follows:

1. Click the Administration icon  in the title bar. 
2. Click General Settings > Notifications in the menu on the left side.
3. Click Edit next to Initial Notification Threshold.
4. Select any value between 0 and 60 minutes. 
5. Click Save.

To set email frequency

By default, email notifications are sent when an event is opened or closed, and every 30 minutes, as long as an event stays open. You can modify the frequency of emails while an event remains open, as follows:

1. Click the Administration icon  in the title bar. 
2. Click General Settings > Notifications in the menu on the left side.
3. Click Edit next to Update Frequency.
4. Select a value between 0 and 60 minutes. 
   If you select 0, email notifications are still sent when an event is opened or closed, but no email notifications are sent as long as the event remains open.
5. Click Save.

To add email addresses

1. Click the Administration icon  in the title bar. 
2. Click General Settings > Notifications in the menu on the left side.
3. Add email addresses in the box. Separate email addresses by commas.
   
4. Click  to add the addresses to the Recipient List.

To delete email addresses

1. Click the Administration icon  in the title bar. 
2. Click General Settings > Notifications in the menu on the left side.
3. Click the trash iconon the rows of the email addresses you want to delete.