Troubleshooting the BMC AMI Ops user interface

To make sure that BMC AMI Ops User Interface receives and displays data, confirm the data collection configuration and the Java folder configuration.

Troubleshooting data collection configuration

To make sure that BMC AMI Ops User Interface receives expected data, configure the following for BMC AMI Ops User Interface and the BMC AMI Ops products:

Authorization—The Security-definitions-for-BMC-AMI-Ops-UI branch lists topics about customizing authorization for RACF, ACF2, and Top Secret.
Alarm manager—Turn on Alarm manager and distribute alarms to be captured for the BMC AMI Ops User Interface dashboards and alarms. For more information about Alarm Management, see Using-Alarm-Management. For information about setting up configuring alarms for distribution, see Working with Alarm Management parameter files.
HFSPATH configuration—Configure the BMC AMI Ops CAS and PAS to point to the correct HFSPATH entries. For more information, see Identifying a file system to a CAS.

Troubleshooting Java configuration

Issue

Your Tomcat job STDOUT log shows the following error message:

CEE3501S The module libjvm.so was not found.
         From entry point JzosVM::initializeVMArgs() at compile unit offset +000 00094 at entry offset +00000094 at
         address 4310620C.

Explanation

The error message indicates that the Tomcat environment is not correctly pointing to the Java 8 31-bit for one of the following reasons:

You applied BP00471 and the IBM SDK Java 8.0 31-bit is not in the default /usr/lpp/java/J8.0 directory.
Your Tomcat server is pointing to the correct Java directory, but updates to the Java package changed the Java SDK library location in your mainframe.

Resolution

To resolve this error and have not yet applied PTF BP00471, apply the PTF and restart the Tomcat server.

If you still see the error, your Tomcat server is probably not in the default directory. Perform the following steps:

Open the MUXSYMLK job and update the installation path for the BMC AMI Ops UI.
Use the absolute path to the Java 8 31-bit directory in your environment.
Run the MUXSYMLK job and make sure it executes with return code 0.
Restart the Tomcat started task for the BMC AMI Ops UI.