Working with shift profiles

This section describes the Manage Shift Profiles option of the administration tools.

Note

You need to be a BMC AMI Capacity Reporting product administrator to access the Manage Shift Profiles tool.

Overview

The Manage Shift Profiles tool divides the time periods into shifts. The shifts are used as input to BMC AMI Capacity Reporting analytic processing.

The data that the Manage Shift Profiles tool collects is analyzed in relation to the business activity at your site. To describe your business activity, you need to divide a typical day into like hours called shifts that represent different levels of activity.

The following example show how the shifts might work for different types of activity:

  • For a retail store, business activity on weekends is probably different from weekday activity, and daytime activity is different from nighttime activity. In this case, a business week might contain four shifts:
    • Hours 1000-2000 on weekdays
    • Hours 0000-1000 and 2000-2400 on weekdays
    • Hours 1100-2200 on weekends
    • Hours 0000-1100 and 2200-2400 on weekends

Note

  • A week contains 168 hours (7x24=168).
  • Each hour of each day can belong to only one shift.
  • The shifts do not need to be equal in size or contiguous. However, all shifts together must cover the entire 168-hour week.

In the following example, the week has been divided into six distinct shifts:

Example
  • Weekdays (Monday through Friday) are different from weekends (Saturday and Sunday).
  • Each 8-hour shift on a given day is different from every other shift on that day.

profile_shifts.PNG

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