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Diagnostic tools

Topaz Workbench

includes an on-demand diagnostic tool to help diagnose issues related to the usage of these products. This tool does the following:

  • Provides a central point for enabling tracing for plug-ins and companion mainframe products
  • Produces a diagnostic report that is packaged in one file for diagnosis

During problem resolution, BMC Support may request that the Diagnostic Tools be used to capture diagnostic data. The Diagnostic Tools are reserved for issues opened with BMC Support.

To generate a diagnostic report if the problem can be recreated

  1. From the Help menu, select Compuware Diagnostic Tools > Enable Diagnostic Tracing to enable diagnostic tracing.
  2. Repeat the steps that led to the problem needing resolution.
  3. From the Help menu, select Compuware Diagnostic Tools > Generate Diagnostic Report. A diagnostic report file is generated in the location specified in the Progress Information dialog box.
  4. Send the diagnostic report file to BMC Support for diagnosis.

To generate a diagnostic report when the problem cannot be recreated

  1. From the Help menu, select Compuware Diagnostic Tools > Generate Diagnostic Report. A diagnostic report file is generated in the location specified in the Progress Information dialog box.
  2. Send the diagnostic report file to BMC Support for diagnosis.

 

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