Product Assistance
BMC provides assistance for customers with its documentation and BMC Support Center.
Documentation
The product documentation set includes the following:
The
Workbench for Eclipse
Installation Guide provides information on installation.
- The online help provides descriptions of the product operating procedures and reference information.
The release notes and installation guide can be found at https://go.compuware.com.
Online books are provided in PDF format, and require a supported version of Adobe Reader to view them. The free Adobe Reader is available on the Adobe web site at http://www.adobe.com.
If you cannot locate the information you need, or the information is not clear, please let us know by contacting BMC support.
BMC Support Center
Visit the BMC Support Center, https://go.compuware.com, to find product documentation, knowledge articles, and other technical resources. You can open a case with the BMC support team, order products, and much more.
Contact Customer Solutions by phone:
- USA and Canada: 1-800-538-7822 or 1-313-227-5444.
- All other countries: Contact your local BMC office. Contact information is available at https://go.compuware.com/.
Please gather the following information before calling BMC's 24-hour telephone support:
- The name, release number, and build number of your product. This information is displayed in the About dialog box.
- Installation information including installed options, whether the product uses local or network databases, whether it is installed in the default directories, whether it is a standalone or network installation, and whether it is a client or server installation.
- Environment information, such as the operating system and release on which the product is installed, memory, hardware and network specification, and the names and releases of other applications that were running when the problem occurred.
- The location of the problem within the running application and the user actions taken before the problem occurred.
- The exact application, licensing, or operating system error messages, if any.
Visit Compuware on the web at http://www.compuware.com/ for additional product information.
BMC also offers user communities, online forums to collaborate, network, and exchange best practices with other Compuware solution users worldwide. Go to http://groups.compuware.com/ to join.