Customer Support Diagnostics (MF User)

The Customer Support Diagnostics Report produces a list of PTFs that have been applied to your installation. BMC's Customer Solutions team may ask you to generate the report to aid in diagnosing an issue.

Important

Generating this report requires READ access to the SMP/E datasets. Consult with your Security Administrator if you do not have the proper authority.

To generate the Customer Support Diagnostics Report:

  1. On the Performance Test Product Menu, type PTFS on the Option Line and press Enter. The Diagnostics screen is displayed.
     Diagnostics screen

    The Global CSI dataset is the SMP/E Global CSI dataset. The Target Zone is the SMP/E Target Zone. These fields default to the dataset name and target zone established by your installer. The PTF output list is the sequential dataset to contain the report.

       ---------------------------------  Diagnostics --------------------------------
       Command ===>

       Specify the install and output datasets, then press ENTER to continue.

       Input datasets to use:
         Global CSI dataset  . . 'VP.QA.MQQF172.GLOBAL.CSI'
         Target Zone . . . . . . QQF170T

       Output datasets to use:
         PTF output list . . . .


       Job statement information for batch job:
       ===> //PFHNCS0X JOB ('OVPBAS17.02DEV',5M-2123),'JOHN, N',
       ===> //         CLASS=A,MSGCLASS=R
       ===> /*JOBPARM SYSAFF=*
       ===> //*

  2. Complete the PTF output list field, insert a job card, and press Enter. Performance Test submits the job.

  3. Once the job has completed, view the report with ISPF. The following figure shows a sample report.
    Customer Support Diagnostics Report

    ********************************* Top of Data **********************************
     +---------------------------------------------------------------+
     |            Hiperstation PTF list 05/10/07 15:32:08            |
     |             Loadlib: SYS2.HIPER.SQQFLOAD                      |
     +---------------------------------------------------------------+
      QF43181 QF44415 QF45463 QF46350 QF47331 QF47364 QF47687 QF47857
      QF48238 QF48264 QF48286 QF48302 QF48428 QF48749 QF48753 QF48864
      QF48915 QF48950 QF48953 QF49143 QF49175 QF49197 QF49312 QF49420
      QF49423 QF49451 QF49580 QF49647 QF50149 QF50220 QF50276 QF50354
      QF50457 QF50731
    ******************************** Bottom of Data ********************************

 

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