Milestone 10: Troubleshooting

Customer support

Visit the BMC Supportto find product documentation, knowledge articles, and other technical resources. You can open a case with the BMC team, order products, and much more.

Contact Customer Solutions by phone:

• USA and Canada: 1-800-538-7822 or 1-313-227-5444.

• All other countries: Contact your local BMC office. Contact information is available at BMC Support.

  Visit BMC on the web at https://my-bmc.com/ for additional product information.

Information for BMC Support

If problems arise, please check your space for assistance. If problems persist, please obtain the following information before calling BMC for assistance. This information will help determine the exact cause of the problem as quickly as possible.

1. Identify the release number of BMC products in use.
2. Identify the operating system.
3. Identify the release of CICS Transaction Server that is being used.
4. If an abend occurs, note the displacement and the module in which it occurs. If possible, obtain a copy of the system dump.
5. Note the sequence of steps (including all commands issued) that resulted in the problem. Also note any variable data types and programming languages involved.
6. To receive product fixes electronically, be ready to provide your email address.