Troubleshooting CES administering issues

The following table lists troubleshooting scenarios that you might encounter while administering CES:

Issue	Resolution
Unable to access CES Administration page.	Ensure you have the necessary permissions and check the CES URL.
Database connection failure.	Verify database connection details and ensure the database server is running.
Host connection settings not saving.	Check for correct host details and ensure CES has write permissions.
Issue tracking integration not working.	Verify issue tracking system details and ensure CES can communicate with the system.
Workbench license key not accepted.	Ensure the license key is valid and correctly entered.
Security settings changes not applied.	Verify security settings and ensure CES has the necessary permissions.
Unable to add new team profiles.	Check for correct team details and ensure CES has write permissions.
Update Center not checking for updates.	Verify internet connection and update repository settings.
Webhooks not triggering.	Ensure webhook URL and event settings are correct.
SSL certificate issues.	Verify SSL certificate details and ensure the web server is configured correctly.
Unable to log off from CES.	Ensure the log off button is functioning and check browser settings.
Host connection changes not reflected.	Refresh the page and verify host connection details.
Support files not downloading.	Check browser download settings and ensure CES can generate support files.
Version information not displaying.	Ensure CES is up-to-date and check the About section.
API documentation not accessible.	Verify API documentation link and ensure CES is configured correctly.
CES settings changes not saving.	Ensure CES has write permissions and verify settings details.
Administration menu not accessible.	Verify user permissions and check CES configuration.
Support pages not loading.	Check internet connection and verify support page links.
Product not appearing in CES menu.	Ensure the product is installed and correctly configured.
Customizing CES UI options not working.	Verify customization settings and ensure CES supports the desired options.
Troubleshooting section not accessible.	Verify documentation link and check CES configuration.
Integration with other BMC products failing.	Ensure integration settings are correct and verify product compatibility.
CES update process not starting.	Verify update settings and ensure CES can access the update repository.
User profile changes not saving.	Ensure CES has write permissions and verify profile details.
Unable to find more information about CES.	Visit the BMC documentation website or contact BMC support.
Database settings changes not applied.	Ensure CES has write permissions and verify database details.
Host connection settings not updating.	Refresh the page and verify host connection details.
Issue tracking settings changes not saving.	Ensure CES has write permissions and verify issue tracking details.
Workbench license settings not updating.	Verify license key and ensure CES has write permissions.
Security settings changes not reflected.	Refresh the page and verify security settings.
Team profile changes not saving.	Ensure you have the necessary privileges to edit team profiles. Verify that the team profile details are correctly entered and that CES has write permissions. If security is enabled, only users with the Workbench Team Profile Administrator role can edit all profiles. Users with the Workbench Team Profile Exporter role can only edit profiles if they are members of all associated groups or if the profile is not associated with any groups.