This topic provides access to PDFs that support this product. It also explains how to create your own custom PDFs.

Ready-made space PDFs

The following table provides ready-made PDFs that contain snapshots of the content in this space. Ready-made PDFs are available for new releases and product updates within seven calendar days of their release. Although these PDFs contain all topics, the online topics might be more current, and the content of some topics might be better suited for online viewing.

Legacy PDFs related to this space

The following legacy PDFs provide older product documentation that is not otherwise available in this documentation portal: 

This topic answers common questions and explains how to access additional resources, including BMC Support.

Getting Started

1. What is BMC AMI Common Enterprise Services (CES)?
   • CES is a web-based platform component that provides common services for BMC AMI Products for Web and BMC AMI DevX Workbench for Eclipse.
2. How do I access CES?
   • You can access CES through a web browser by navigating to the CES URL provided by your administrator.
3. What are the main features of CES?
   • CES provides features such as navigation to other installed BMC AMI products, administration settings, support pages, and user profile management .
4. How do I navigate within CES?
   • Use the top menu in CES to access different sections like Administration, installed products, and support pages .
5. What is the purpose of the CES home page?
   • The CES home page provides quick access to installed BMC AMI products and displays important notices and updates .

System Requirements

1. What are the system requirements for installing CES?
   • The system requirements include specific hardware and software configurations, which can be found in the CES documentation.
2. What are the browser requirements for accessing CES?
   • CES supports modern web browsers such as Google Chrome, Mozilla Firefox, and Microsoft Edge .
3. Is there a minimum hardware requirement for running CES?
   • Yes, CES requires a minimum hardware configuration, including CPU, memory, and disk space, as specified in the system requirements .
4. Do I need any additional software to run CES?
   • Additional software requirements, such as Java Runtime Environment (JRE), are mentioned in the system requirements documentation .

Standard License Entitlements, Restrictions, and Units of Measurement

1. What are the standard license entitlements for CES?
   • License entitlements include the rights to use specific features and functionalities of CES as defined in the licensing agreement .
2. Are there any restrictions on the use of CES?
   • Yes, restrictions may include limitations on the number of users, instances, or specific functionalities as outlined in the licensing agreement .
3. What units of measurement are used for CES licensing?
   • Units of measurement for licensing may include metrics such as CPU usage, memory usage, or number of users .
4. How do I check my current license entitlements?
   • License entitlements can be reviewed in the CES administration settings or by referring to the licensing agreement .
5. Can I upgrade my CES license?
   • Yes, license upgrades can be requested through BMC support or your BMC account representative .

Common UI Actions

1. How do I delete a single connection in CES?
   • Click the delete icon in the relevant row to delete a single connection .
2. How do I delete multiple connections in CES?
   • Select the checkboxes in the relevant rows and click the delete button to remove multiple connections .
3. How do I refresh the contents of a table in CES?
   • Click the refresh button from the table options at the top .
4. How do I export table contents to a CSV or PDF file in CES?
   • Click the export button and select the desired format (CSV or PDF) from the options .
5. How do I filter a list based on column values in CES?
   • Click the filter icon under a column and type or select the values to filter the list.
6. How do I sort the order in a column in CES?
   • Click the sort icon in the column header to sort the values in ascending or descending order.
7. How do I search within a page in CES?
   • Enter search terms in the search field to find specific content within the page.
8. How do I print the contents of a table in CES?
   • Click the print button from the table options at the top to print the table contents.
9. How do I copy the contents of a table to the clipboard in CES?
   • Click the copy to clipboard button from the table options at the top.
10. How do I show or hide columns in a table in CES?
    • Click the column visibility button and select or deselect columns to show or hide them.

Managing Your User Profile

1. How do I manage my user profile in CES?
   • Access the user profile management section from the CES top menu to update your profile information.
2. How do I change my password in CES?
   • Navigate to the user profile section and follow the instructions to change your password .
3. Can I update my email address in CES?
   • Yes, you can update your email address in the user profile management section .
4. How do I log off from CES?
   • Click the log off button in the top menu to log off from CES .
5. How do I manage my security settings in CES?
   • Access the security settings from the administration menu to manage your security preferences.
6. How do I add a new user in CES?
   • Navigate to the user management section and click the add user button to create a new user.
7. How do I edit an existing user in CES?
   • Click the edit icon next to the user’s name in the user management section to update their information.
8. How do I delete a user in CES?
   • Select the user and click the delete button in the user management section.
9. How do I assign roles to a user in CES?
   • In the user management section, select the user and assign the desired roles from the available options.
10. How do I configure a recovery user in CES?
    • Access the recovery user settings in the administration menu and follow the instructions to configure a recovery user.

Additional FAQs

1. What is the purpose of the CES Administration menu?
   • The Administration menu provides access to various settings and configurations for managing CES.
2. How do I access support pages in CES?
   • Click the support icon in the top menu to access context-sensitive help, version information, API documentation, and support file collection.
3. What should I do if a product is not installed in CES?
   • If a product is not installed, the CES home page will indicate this, and the product will not appear in the menu options.
4. How do I collect support files in CES?
   • Navigate to the support section, enter the required support file name, and click OK to start the download.
5. Can I customize the CES user interface?
   • Some UI options can be customized based on user preferences and feature-specific settings.
6. How do I view the version and build information for CES?
   • Access the About section in the support menu to view version, build, and copyright information.
7. What is the role of the CES top menu?
   • The top menu provides navigation to different sections of CES, including administration, installed products, and support pages.
8. How do I access API documentation in CES?
   • Click the API Documentation link in the support menu to access detailed API documentation.
9. How do I manage CES settings?
   • Navigate to the Administration menu and select the required option to access and manage CES settings.
10. What are the benefits of using CES?
    • CES provides a centralized platform for managing BMC AMI products, improving efficiency, and streamlining administrative tasks.
11. How do I troubleshoot issues in CES?
    • Refer to the troubleshooting section in the CES documentation or contact BMC support for assistance.
12. Can I integrate CES with other BMC products?
    • Yes, CES is designed to integrate seamlessly with other BMC AMI products.
13. How do I update CES to the latest version?
    • Follow the upgrade instructions provided in the CES documentation to update to the latest version.
14. What is the CES user profile management section?
    • The user profile management section allows users to update their personal information, change passwords, and manage security settings.
15. Where can I find more information about CES?
    • For more information, visit the BMC documentation website or contact BMC support.