Troubleshooting CES administering issues

The following table lists troubleshooting scenarios that you might encounter while administering CES:

Issue	Solution
1. Unable to access CES Administration page.	Ensure you have the necessary permissions and check the CES URL. Refer to Accessing the Administration page.
2. Database connection failure.	Verify database connection details and ensure the database server is running. Refer to Database Settings.
3. Host connection settings not saving.	Check for correct host details and ensure CES has write permissions. Refer to Host Connection Settings.
4. Issue tracking integration not working.	Verify issue tracking system details and ensure CES can communicate with the system. Refer to Issue Tracking Settings.
5. Workbench license key not accepted.	Ensure the license key is valid and correctly entered. Refer to Workbench License Settings.
6. Security settings changes not applied.	Verify security settings and ensure CES has the necessary permissions. Refer to Security Settings.
7. Unable to add new team profiles.	Check for correct team details and ensure CES has write permissions. Refer to Team Profiles.
8. Update Center not checking for updates.	Verify internet connection and update repository settings. Refer to Update Center.
9. Webhooks not triggering.	Ensure webhook URL and event settings are correct. Refer to Webhooks.
10. SSL certificate issues.	Verify SSL certificate details and ensure the web server is configured correctly. Refer to Web Server Settings.
11. Unable to log off from CES.	Ensure the log off button is functioning and check browser settings. Refer to Logging Off.
12. Host connection changes not reflected.	Refresh the page and verify host connection details. Refer to Host Connection Settings.
13. Support files not downloading.	Check browser download settings and ensure CES can generate support files. Refer to Collecting Support Files.
14. Version information not displaying.	Ensure CES is up-to-date and check the About section. Refer to Version Information.
15. API documentation not accessible.	Verify API documentation link and ensure CES is configured correctly. Refer to API Documentation.
16. CES settings changes not saving.	Ensure CES has write permissions and verify settings details. Refer to Managing CES Settings.
17. Administration menu not accessible.	Verify user permissions and check CES configuration. Refer to Accessing Administration Menu.
18. Support pages not loading.	Check internet connection and verify support page links. Refer to Accessing Support Pages.
19. Product not appearing in CES menu.	Ensure the product is installed and correctly configured. Refer to Installed Products.
20. Customizing CES UI options not working.	Verify customization settings and ensure CES supports the desired options. Refer to Customizing UI.
21. Troubleshooting section not accessible.	Verify documentation link and check CES configuration. Refer to Troubleshooting.
22. Integration with other BMC products failing.	Ensure integration settings are correct and verify product compatibility. Refer to Product Integration.
23. CES update process not starting.	Verify update settings and ensure CES can access the update repository. Refer to Updating CES.
24. User profile changes not saving.	Ensure CES has write permissions and verify profile details. Refer to Managing User Profiles.
25. Unable to find more information about CES.	Visit the BMC documentation website or contact BMC support. Refer to More Information.
26. Database settings changes not applied.	Ensure CES has write permissions and verify database details. Refer to Database Settings.
27. Host connection settings not updating.	Refresh the page and verify host connection details. Refer to Host Connection Settings.
28. Issue tracking settings changes not saving.	Ensure CES has write permissions and verify issue tracking details. Refer to Issue Tracking Settings.
29. Workbench license settings not updating.	Verify license key and ensure CES has write permissions. Refer to Workbench License Settings.
30. Security settings changes not reflected.	Refresh the page and verify security settings. Refer to Security Settings.
31. Team profile changes not saving.	Ensure you have the necessary privileges to edit team profiles. Verify that the team profile details are correctly entered and that CES has write permissions. If security is enabled, only users with the Workbench Team Profile Administrator role can edit all profiles. Users with the Workbench Team Profile Exporter role can only edit profiles if they are members of all associated groups or if the profile is not associated with any groups. Refer to Managing Workbench Team Profiles.