FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Getting Started

1. What is BMC AMI Common Enterprise Services (CES)?
   • CES is a web-based platform component that provides common services for BMC AMI Products for Web and BMC AMI DevX Workbench for Eclipse.
2. How do I access CES?
   • You can access CES through a web browser by navigating to the CES URL provided by your administrator.
3. What are the main features of CES?
   • CES provides features such as navigation to other installed BMC AMI products, administration settings, support pages, and user profile management .
4. How do I navigate within CES?
   • Use the top menu in CES to access different sections like Administration, installed products, and support pages .
5. What is the purpose of the CES home page?
   • The CES home page provides quick access to installed BMC AMI products and displays important notices and updates .

System Requirements

1. What are the system requirements for installing CES?
   • The system requirements include specific hardware and software configurations, which can be found in the CES documentation.
2. What are the browser requirements for accessing CES?
   • CES supports modern web browsers such as Google Chrome, Mozilla Firefox, and Microsoft Edge .
3. Is there a minimum hardware requirement for running CES?
   • Yes, CES requires a minimum hardware configuration, including CPU, memory, and disk space, as specified in the system requirements .
4. Do I need any additional software to run CES?
   • Additional software requirements, such as Java Runtime Environment (JRE), are mentioned in the system requirements documentation .

Standard License Entitlements, Restrictions, and Units of Measurement

1. What are the standard license entitlements for CES?
   • License entitlements include the rights to use specific features and functionalities of CES as defined in the licensing agreement .
2. Are there any restrictions on the use of CES?
   • Yes, restrictions may include limitations on the number of users, instances, or specific functionalities as outlined in the licensing agreement .
3. What units of measurement are used for CES licensing?
   • Units of measurement for licensing may include metrics such as CPU usage, memory usage, or number of users .
4. How do I check my current license entitlements?
   • License entitlements can be reviewed in the CES administration settings or by referring to the licensing agreement .
5. Can I upgrade my CES license?
   • Yes, license upgrades can be requested through BMC support or your BMC account representative .

Common UI Actions

1. How do I delete a single connection in CES?
   • Click the delete icon in the relevant row to delete a single connection .
2. How do I delete multiple connections in CES?
   • Select the checkboxes in the relevant rows and click the delete button to remove multiple connections .
3. How do I refresh the contents of a table in CES?
   • Click the refresh button from the table options at the top .
4. How do I export table contents to a CSV or PDF file in CES?
   • Click the export button and select the desired format (CSV or PDF) from the options .
5. How do I filter a list based on column values in CES?
   • Click the filter icon under a column and type or select the values to filter the list.
6. How do I sort the order in a column in CES?
   • Click the sort icon in the column header to sort the values in ascending or descending order.
7. How do I search within a page in CES?
   • Enter search terms in the search field to find specific content within the page.
8. How do I print the contents of a table in CES?
   • Click the print button from the table options at the top to print the table contents.
9. How do I copy the contents of a table to the clipboard in CES?
   • Click the copy to clipboard button from the table options at the top.
10. How do I show or hide columns in a table in CES?
    • Click the column visibility button and select or deselect columns to show or hide them.

Managing Your User Profile

1. How do I manage my user profile in CES?
   • Access the user profile management section from the CES top menu to update your profile information.
2. How do I change my password in CES?
   • Navigate to the user profile section and follow the instructions to change your password .
3. Can I update my email address in CES?
   • Yes, you can update your email address in the user profile management section .
4. How do I log off from CES?
   • Click the log off button in the top menu to log off from CES .
5. How do I manage my security settings in CES?
   • Access the security settings from the administration menu to manage your security preferences.
6. How do I add a new user in CES?
   • Navigate to the user management section and click the add user button to create a new user.
7. How do I edit an existing user in CES?
   • Click the edit icon next to the user’s name in the user management section to update their information.
8. How do I delete a user in CES?
   • Select the user and click the delete button in the user management section.
9. How do I assign roles to a user in CES?
   • In the user management section, select the user and assign the desired roles from the available options.
10. How do I configure a recovery user in CES?
    • Access the recovery user settings in the administration menu and follow the instructions to configure a recovery user.

Additional FAQs

1. What is the purpose of the CES Administration menu?
   • The Administration menu provides access to various settings and configurations for managing CES.
2. How do I access support pages in CES?
   • Click the support icon in the top menu to access context-sensitive help, version information, API documentation, and support file collection.
3. What should I do if a product is not installed in CES?
   • If a product is not installed, the CES home page will indicate this, and the product will not appear in the menu options.
4. How do I collect support files in CES?
   • Navigate to the support section, enter the required support file name, and click OK to start the download.
5. Can I customize the CES user interface?
   • Some UI options can be customized based on user preferences and feature-specific settings.
6. How do I view the version and build information for CES?
   • Access the About section in the support menu to view version, build, and copyright information.
7. What is the role of the CES top menu?
   • The top menu provides navigation to different sections of CES, including administration, installed products, and support pages.
8. How do I access API documentation in CES?
   • Click the API Documentation link in the support menu to access detailed API documentation.
9. How do I manage CES settings?
   • Navigate to the Administration menu and select the required option to access and manage CES settings.
10. What are the benefits of using CES?
    • CES provides a centralized platform for managing BMC AMI products, improving efficiency, and streamlining administrative tasks.
11. How do I troubleshoot issues in CES?
    • Refer to the troubleshooting section in the CES documentation or contact BMC support for assistance.
12. Can I integrate CES with other BMC products?
    • Yes, CES is designed to integrate seamlessly with other BMC AMI products.
13. How do I update CES to the latest version?
    • Follow the upgrade instructions provided in the CES documentation to update to the latest version.
14. What is the CES user profile management section?
    • The user profile management section allows users to update their personal information, change passwords, and manage security settings.
15. Where can I find more information about CES?
    • For more information, visit the BMC documentation website or contact BMC support.