Troubleshooting
This section describes issues that you might encounter when using CES and potential steps to troubleshoot them.
LDAP error
When you log on to CES and the LDAP security protocol is enabled, you might see the LDAP error in the following scenarios:
- When a communication error or exception occurs.
- When you log on with user credentials that are not related to the LAN.
- When the LDAP server is unavailable.
When the LDAP error occurs, the UI redirects you to the LDAP error page. In this scenario, you cannot visit any of the CES feature pages. If you try to access any other page, the system redirects you to the CES login page.
Important
In the LDAP error scenario, you will only be able to access some options in the 
menu such as the online help (Help), product and version details (About), and the option to collect support files (Collect Support Files).
From the LDAP ERROR page, you can only go to the CES security settings by using the Recovery user credentials. Perform the following steps:
- On the LDAP ERROR page, click Security settings.
- In the CES Recovery Login dialog box, enter your Recovery user name and Recovery user password.
The Security tab of the Security Settings page is displayed. Using the Recovery user credentials, you can navigate to other parts of the UI and only view details in CES (similar to a guest user). However, you cannot perform other actions in CES without valid LDAP credentials.
For more information, see Managing-users.
API time out
When you ran CES 20.15.xx and later, the BMC AMI DevX Total Test REST API timed out after 30 seconds (default).
To modify the default value, perform the following steps:
- In the ces.properties file, add the following property and specify the required value between 30000 to 90000 milliseconds. The default value is 30000 milliseconds.
internal.jetty.timeout=30000
For example, to set the time out to 90 seconds, specify internal.jetty.timeout=90000. - Restart CES.