Configuring issue tracking

As an administrator, you can use the Issue tracking page to configure integration between the BMC AMI products and Atlassian's issue tracking system - JIRA. You can leverage this integration from the Abend-AID web viewer or iStrobe to log issues directly in JIRA on the Submit Fix Request page.

The integration enables re-creating rich issue and storing debugging information in JIRA. You can then use this information to track the issue and assign it to an application development team for resolution. Users of the BMC AMI DevX Workbench for Eclipse product can access the JIRA and import the fix request attachment to automatically configure a debugging session to re-create and fix the issue.

Related topics

Adding-an-issue-tracking-configuration

On the Issue tracking page, you can perform the following actions:

Purpose

Action

Add an issue tracking configuration.

Edit a configuration.

Click Edit Edit.png.

Delete a single configuration.

Click Delete Delete.pngin the relevant row.

Delete multiple configurations.

Select the check boxes in the relevant rows and click Delete.

Search within the table.

In the Search field, enter the search criteria.

Sort the order in a column.

Click SortArrow.png(Sort arrow) in the column header.

Sort the order in multiple columns.

Perform the following steps:

  1. Click SortArrow.png(Sort arrow) in the column header in a column.
  2. To select more columns, perform one of the following options:
    • Press the ctrl (or command) key and click the sort arrow in the required column headers.
    • Click 3-dots.pngin the required column headers.
  3. For each selected column, go to the 3-dots.pngmenu, select Ascending or Descending, and select the desired Sort order.
    When you select a sort order, the column header displays a number to indicate the priority of the column in the sort sequence. The direction of the sort arrow indicates if the column is sorted in the ascending or descending order.

Thus, the table displays values sorted column-wise, one after the other, such that the previous sort order is not distorted by the next sort order.

From the 3-dots.pngoptions, you can also perform the following actions:

  • Change or swap the Sort order as required.
  • Remove a column from the multi-sort sequence by selecting Remove from current sort.
  • Remove all sorting by selecting Clear all sorting.


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*