Troubleshooting

This section describes issues that you might encounter when using CES and potential steps to troubleshoot them.

LDAP error

When you log on to CES and the LDAP security protocol is enabled, you might see the LDAP error in the following scenarios:

  • When a communication error or exception occurs.
  • When you log on with user credentials that are not related to the LAN.
  • When the LDAP server is unavailable.

When the LDAP error occurs, the UI redirects you to the LDAP error page. In this scenario, you cannot visit any of the CES feature pages. If you try to access any other page, the system redirects you to the CES login page.

Important

In the LDAP error scenario, you will only be able to access some options in the Help.pngmenu such as the online help (Help), product and version details (About), and the option to collect support files (Collect Support Files).

From the LDAP ERROR page, you can only go to the CES security settings by using the Recovery user credentials. Perform the following steps:

  1. On the LDAP ERROR page, click Security settings.
  2. In the CES Recovery Login dialog box, enter your Recovery user name and Recovery user password.
    The Security tab of the Security Settings page is displayed. Using the Recovery user credentials, you can navigate to other parts of the UI and only view details in CES (similar to a guest user). However, you cannot perform other actions in CES without valid LDAP credentials.

Important

As a CES Recovery user, you can perform the following actions:

  • Can only view the details in CES (similar to a guest user)
  • Cannot view the CES Recovery user profile.
  • Cannot perform actions as a regular user of CES.


Related topics

Managing-users


 

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