This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about BMC AMI Extended Terminal Assist for IMS (ETA) and the documentation portal.

The following are general questions about mainframe documentation:

• How can I get a PDF of selected content in a space?

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  If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):

  1. Go to the branch or topic for which you want to create a PDF.

  2. On the toolbar in the upper-right of the window,  clickand select Export to PDF:

     

     Important

     Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.

  3. In the Exporting PDF dialog box:

     • In the Template box, select one of the following PDF styles:

       • Simple to export a PDF with no cover, table of contents, or index 
         By default, the Simple template exports only the current page.
       • Standard to export a traditional PDF with a cover, table of contents, and index 
         By default, the Standard template exports the current page and its child pages.

       In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

       

       
       

     • In the Export Scope box, select what you want to export:
       • Only this page to export the current page
       • This page and its children to export an entire section (current page and any child topics)
  4. Click Export.

  For more information, see Help for BMC Online Technical Documentation.

• Where can I get documentation for all BMC mainframe products?

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  Go to the docs.bmc.com main dashboard and click the name of a specific product area, or click here to go directly to the list of all products.

  Important

  If you're looking for the Control-M mainframe documentation, click the Control-M box on the dashboard, or click here to go directly to the Control-M space.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

• BMC for Mainframes Community
• BMC Mainframe YouTube channel

Support information

The following questions offer information about BMC Support:

• How can I contact BMC Support?

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  If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

  If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

• How can I check a product version's support status?

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  You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

  • All versions of the product and their current support levels (full or limited)
  • Dates on which support ends

  You can also find information about the latest support policies on Support Central.

• Where can I get the security certificates required to transfer files to BMC Support?

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  BMC Support requires a security certificate when you are using the File Transfer Protocol Secure (FTPS) method to send files to BMC Support. TheSecure File Transfer User Guide for BMC Customers explains how to use the certificate.

  The following table includes the security certificate:

  Certificate	Validity
  Digicert Global Root G2.txt	Effective from April 6, 2021, until further notice

  
  

  
  

Frequently asked questions about BMC AMI Extended Terminal Assist for IMS

How do I migrate from ETA 3.7 to ETA 3.8 ?

You can use the following procedure as a guideline on what is required in order to migrate from ETA3.7 to ETA 3.8:

1. Using the latest Installation System installer, create a new SMP/E target and distributed library environment that contains the latest ETA3.8 FMID and associated maintenance. For more information, see Installing.
2. Copy the ETA 3.8 SMP/E target library (or the OZI runtime library) to your TEST IMS Control Region BMC ETA Load Library (STEPLIB DD) and BMCXLINK STEPLIB DD.
3. Copy the ETA3.8 SMP/E target libraries (ETALIB/ETAPLIB/ETAMLIB/ETATLIB) to your ISPF CLIST runtime libraries.
4. Ensure that the ETA BMCXLINK task is using the same ETA 3.8 runtime load library, as used in the step 2 above, in XLINK TASK STEPLIB DD.
5. Reassemble or link any customized ETA Logon, Logoff, Autosignon, Signon , Signoff Exits, and so on, and make sure that they are linked in the same IMS Control Region STEPLIB DD Runtime (from step 2 above).
6. Restart the TEST IMS Control region, the BMCXLINK, and the ISPF Interface.