Contacting BMC Software product support
BMC Software product support is available 24 hours a day, 7 days a week, 365 days a year. You can contact a BMC Software Product Support representative by calling the support number listed on the back of the title page.
You can help the Product Support Representative find a faster resolution to your problem by having the following information available when you call:
- The version, release, and maintenance level of the product
- The version, release, and maintenance level of IMS
- A listing of the JCL you were using to run the job
- A list of any product messages that were issued by the job, which can be found in the JES job log data set
The following DD statements may also be useful if you include them in the job step JCL.
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