Limited supportBMC provides limited support for this version of the product. As a result, BMC no longer accepts comments in this space. If you encounter problems with the product version or the space, contact BMC Support.BMC recommends upgrading to the latest version of the product. To see documentation for that version, see High-speed Apply Engine 13.1.

Viewing logs

Each time that you run the High-speed Apply Engine installer or uninstaller, a log file is created. A tab name reflects the date and time when the installer or uninstaller was run.

To view logs

  1. From the Installation Summary or Uninstallation Summary window, click View log.A tab for each installation log or uninstallation log is displayed.

    Important

    You can also use the High-speed Apply Maintenance Tool to view a log (see To view logs with the High-speed Apply Engine Maintenance Tool).

  2. Click the tab for the log that you want to view.

  3. Search for rows highlighted in red (errors) or yellow (warnings).

    Tip

    To sort columns, click the column header.

    To reverse sort a column, press Shift while clicking the column header.

To view logs with the High-speed Apply Engine Maintenance Tool

  1. Double-click High-speed ApplyMaintenanceTool.cmd in one of the following locations:
    • For Windows: installationDirectory/HighSpeedApply
    • For UNIX: installationDirectory/highspeedapply folder
  2. Click the Logs tab.
  3. To view a log, click Install Log or Uninstall Log, or to browse for a specific log file, click Browse to Log.A tab for each installation log or uninstallation log is displayed.

Contents of the logs

The general format of all log messages is:

(timeOfEvent),severityOfEvent,sourceOfEvent,eventMessageContent

An example follows:


 GUID-8BC7AD43-D7FC-415E-9613-6B7A77870A24-low.png

This example indicates a LOG EVENT message that occurred on September 16, 2016, at 04:22:25 P.M. with a severity level of INFO from a HealthCheckValidationTask source class.

The severity levels from highest to lowest values are:

  • SEVERE (appears in red in the log viewer)
  • WARNING (appears in yellow in the log viewer)
  • INFO
  • CONFIG
  • FINE
  • FINER
  • FINEST

The following table describes the main log message types.

Message type

Description

LOG EVENT

Describes the following types of information:

  • The start and end of installation tasks (installer logic and behavior) and installation screens.
  • The setting of installation properties. These properties can be set and controlled by the platform itself, or they can be set based on user input fields.
  • General informative data

PROGRESS EVENT

Describes how much of a task is completed

THROWABLE EVENT

Describes failures with stack traces

Summary

Provides a summary at the end of the log that contains the same type of data shown on the installation summary screen (for example, whether the installation was successful or unsuccessful, and if unsuccessful, what features failed to install)

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*