Frequently Asked Questions (FAQ)

How do I access Test Drive and find my username and password?

You should have received an email from Tim Ceradsky with access credentials and a link to Test Drive.

If you can’t find the email, contact the Customer Support Team for assistance.

Who do I contact if I have questions or problems with Test Drive?

Reach out to the Customer Support Team for help.

How do I extend my Test Drive experience?

Access is limited to seven days. To extend it, contact your BMC Account Team.

Your previous session data will remain available.

I like BMC AMI DevX Workbench for Eclipse! What do I do next?

Contact your BMC Account Team to discuss deployment options.

What are the prerequisites for using Test Drive?

Use an HTML5-compatible browser (test compatibility at html5test.com).

If access fails despite compatibility, open a case with Customer Support Team.

What should I do if I’m having connectivity issues?

Ensure your network team whitelists these URLs:

https://appstream2.us-east-1.aws.amazon.com/*

https://themes.us-east-1.amazonappstream.com/*

https://applications.us-east-1.amazonappstream.com/*

If a firewall port rule is required then supply 443.

More generic patterns can be used to allow for more BMC flexibility when managing AppStream hosts:

https://appstream2.*.aws.amazon.com/*

https://..amazonappstream.com/*

Cannot do IP based rules - this is a Cloudfront/Elastic IP address that likely rotates for security purposes and is managed by AWS and not BMC.

If a stricter policy needs to be put in place based on URL filtering/sniffing because of the gateway error they received:

https://themes.us-east-1.amazonappstream.com/508639275959/*

https://applications.us-east-1.amazonappstream.com/508639275959/*

Do they have WSS (Secure Web Sockets) firewall protocol rules in place?

If so, then the following would need to be allowed:

[wss://*.amazonappstream.com/*|wss://%2A.amazonappstream.com/*]

Why does my DevX Workbench on AWS session take time to initialize?

The "On Demand" fleet optimizes costs, so the session may take up to three minutes to load.

How do I zoom in on an image in a Test Drive script?

Left-click on the image to zoom in. Use "Ctrl" + "+" or "Ctrl" + "-" for further adjustments.

How do I change the screenshot resolution?

Resolution settings are predefined and managed by AppStream. Adjust horizontal settings as needed.

How do I switch DevX Workbench to full-screen mode?

Click the Full Screen icon in the top navigation. Press <Esc> to exit full-screen mode.

What does "Failed to create the part's control" mean in WBRSTOR.data tab?

This error occurs if editor windows remain open from a previous session.

Wait 15 minutes before signing in again, and always close editor tabs before signing off.

How do I recover from intermittent screen painting issues?

Resize the DevX Workbench application window to force a screen repaint.

Is my work/progress saved when I log out?

Yes, your progress is saved for the duration of your Test Drive access.

Can I upload or download my own data and programs?

No, uploading or downloading personal data or programs is not supported.