FAQs and additional resources

The following are general questions about mainframe documentation:

• How can I get a PDF of selected content in a space?

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  This topic provides access to PDFs. It also explains how to create your own custom PDFs.

  Ready-made space PDFs

  The following table provides ready-made PDFs that contain snapshots of the content in this space. Ready-made PDFs are available for new releases within seven calendar days of their release. Although these PDFs contain all topics, the online topics might be more current, and the content of some topics might be better suited for online viewing. 

  Snapshot PDF files	Date	File size
  Messages Library_January2024.pdf	January 14, 2024	34,525 KB

  Creating a custom PDF

  If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):

  1. Go to the branch or topic for which you want to create a PDF.

  2. On the toolbar in the upper-right of the window,  clickand select Export to PDF:

     

     Important

     Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.

  3. In the Exporting PDF dialog box:

     • In the Template box, select one of the following PDF styles:

       • Simple to export a PDF with no cover, table of contents, or index 
         By default, the Simple template exports only the current page.
       • Standard to export a traditional PDF with a cover, table of contents, and index 
         By default, the Standard template exports the current page and its child pages.

       In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

       

       
       

     • In the Export Scope box, select what you want to export:
       • Only this page to export the current page
       • This page and its children to export an entire section (current page and any child topics)
  4. Click Export.

  For more information, see Help for BMC Online Technical Documentation.

• Where can I get documentation for all mainframe BMC AMI Cost, BMC AMI Data for Db2, BMC AMI Data for IMS, BMC AMI Ops, and BMC AMI Security products?

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  Go to the docs.bmc.com main dashboard and click the BMC Mainframe products (BMC AMI Cost, BMC AMI Data for Db2, BMC AMI Data for IMS, BMC AMI Ops, BMC AMI Security) box, or click here to go directly to the list.

  Important

  If you're looking for the Control-M mainframe documentation, click the Control-M box on the dashboard, or click here to go directly to the Control-M space.

• Where can I get documentation for all BMC Compuware products?

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  Go to https://docs.bmc.com/docs/compuware.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

• BMC for Mainframes Community
• BMC Mainframe YouTube channel

Support information

The following questions offer information about BMC Support:

• How can I contact BMC Support?

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  If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

  If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

• How can I check a product version's support status?

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  You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

  • All versions of the product and their current support levels (full or limited)
  • Dates on which support ends

  You can also find information about the latest support policies on Support Central.

• Where can I get the security certificates required to transfer files to BMC Support?

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  BMC Support requires a security certificate when you are using the File Transfer Protocol Secure (FTPS) method to send files to BMC Support. The Secure File Transfer User Guide for BMC Customers explains how to use the certificate.

  The following table includes the security certificate:

  Certificate	Validity
  DigiCert Global Root CA.txt	Effective from April 6, 2021, until further notice