Gaining full access to BMC Support Central
A Support Contract ID:
- Is registered per company
- Can apply to one or more products
- Is used by one or more persons to obtain a Support Central account with a unique Support ID and password
You use a Support ID to:
- Download product installation files
- Receive product support, including opening cases
- Access product documentation
- Access the Knowledge Base
For more information about support IDs and passwords, see Getting Started with Support Central on BMC Support Central.
To obtain a Support ID
- In a web browser, go to Support Central and select Register.The Create BMC Account/Profile dialog is displayed.
- Select Are you a current/future BMC Customer?.The dialog expands with identification fields.
- Complete the required fields (marked with an asterisk).
- Select Access to BMC Support.The dialog expands with contract fields.
- Supply your Support Contract credentials and click Validate.
- Complete the remaining required fields (marked with an asterisk), type the security word, agree to the BMC Privacy Policy and click Submit.You will receive an activation email.
- Activate your account according to the instructions in the activation email.You will receive an email verifying your account activation.
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