Using the knowledge hub

Related topic

You can use the knowledge hub to upload internal assets, which are documents such as guides, standard operating procedures (SOPs), and training materials, and publish them for use in BMC AMI Assistant.

For a description of the statuses through which assets pass when using the knowledge hub, see Asset statuses.

The knowledge hub supports the following languages: English, German, French, Italian, Portuguese, and Spanish.

To log in to BMC AMI Platform

In a web browser, navigate to the login URL in the following format: http://bmcamiplatform.example.com:30002.
Log in with a user who has knowledge hub permission. This is a user who is assigned to the ai_knowledge_admin role. For more information, see Roles and Permissions.

To add an asset

After you log in to the system, click the Knowledge hub tab.
From the Assets window, in the right pane, click + New asset.

In the Add new asset window, on the File tab, click Attach files or drag your file to upload it. You can upload only the following file types: TXT, PDF, PPTX, and DOCX. You can upload up to five files per bulk. Each file can be up to 20 MB.
You can cancel the upload process as follows:

Purpose	Action
Cancel all the files that you're uploading.	Click X Cancel all.
Cancel selected files.	Click X next to the file.
Cancel the upload process and remove all uploaded data. The system displays a notification to make sure you want to proceed and discard the asset.	Click Cancel.

important

If you navigate away from the window or close the browser, the upload stops and the data is lost.

Set asset content to be used by BMC AMI Assistant exclusively in your interactions, or for all users' interactions by specifying the AI visibility setting (Only me or Everyone).
Set email notification preferences. You can receive updates only for published actions.
(Optional) To delete an uploaded file from the server and start over, click .
Click Publish. The published files are displayed in the Assets table.

To manage an asset

From the Assets window, in the Assets table, click Action to manage the asset as follows:

Action	Description
Edit	Modify asset content to be used by BMC AMI Assistant exclusively in your interactions, or for all users' interactions by specifying the AI visibility setting (Only me or Everyone). You can also modify the email notification preferences. To download the file from the Edit asset window, click .
Download asset	You can download any asset file displayed in the table.
Publish	If the asset is unpublished and you want to publish, then click Publish.
Upublish	If the asset is published and you want to unpublish, then click Unpublish.
Delete	Delete the uploaded asset. Warning Important You cannot manage an asset during the deletion process. The Action menu is unavailable.

Asset statuses

The following table describes each asset status:

Status	Description
Uploaded	The asset has been uploaded successfully and is ready to be published for BMC AMI Assistant ingestion. You can adjust its AI visibility settings or email notification preferences. The system keeps the asset in a stable state until you decide to proceed.
Publishing	The system is currently publishing the asset. This process might take some time, depending on the asset size and server activity. You can cancel publishing, but canceling resets the asset to its previous state.
Published	The asset has been published and is now active and available for use on BMC AMI Assistant. You can update its settings, download it, or delete it.
Unpublishing	The system is currently unpublishing the asset. You can republish it, update its settings, download it, or delete it. When you publish or unpublish, the system displays a progress notification.
Publish Failed	The publishing process did not finish successfully. You can try publishing it again.
Deleting	The system is removing the asset. This operation disables all other interactions until it is finished. This status is displayed until the process finishes.
Delete Failed	The system could not complete the delete operation. You can try deleting it again.
Unpublish Failed	The attempt to unpublish the asset failed. You can try unpublishing it again or deleting it.
Canceling	The system is canceling the publishing process. During this time, you cannot perform any other actions. When cancellation finishes, the asset returns to its last successful state, such as Uploaded.