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AI services log files

This topic describes how to download the AI services log files.

To download the AI services log files

You can download log files for active services only.

  1. Sign in to BMC AMI Platform using your credentials. 
  2. Click Platform manager.
  3. From the menu in the left pane, click BMC AMI AI Manager > AI services log files.
  4. From the list, select the service for which you want to download the log file. Each log file contains a maximum of 24 hours of log records.

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  5. In the Log file data range dialog box, enter the date and click Download. 

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    Log files are generated in the UTC time zone.

To change the log level for AI services

The following steps describe how to increase the log detail. For example, to set it to DEBUG for troubleshooting or analysis.

  1. Log in to the master node.
  2. Navigate to your AI Helm chart installation directory. 
    cd /<extracted_dir>/BMC-AMI-PLATFORM-2.0.00/helm_charts/07-helm-amiai-chart
  3. Edit the values.yaml file and add the environment variable in the global environment config:
    LOG_LEVEL: "DEBUG"
  4.  Save the file.
  5. Apply the change by running the Helm upgrade command:
    helm upgrade amiai-services . -n bmcami-prod-amiai-services -f values.yaml
  6.  After the upgrade completes, the AI service logs start reporting at DEBUG level.
  7. To revert to INFO level, remove the added LOG_LEVEL line and run the same Helm upgrade command again.

The Available log levels that you can use in the AI services are as follows:

  • DEBUG
  • INFO
  • WARN
  • ERROR

 

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BMC AMI Platform 2.0