Incident Triage dashlet

Use the Incident Triage dashlet to view a list of incidents sorted by urgency. You can specify the period for which the dashlet shows incidents, and configure multiple dashlets to monitor different Watchpoints or time periods side-by-side.

The dashlet displays the most significant correlated root causes so that you can pinpoint the problem and determine the correct action to take without exiting the dashlet. As you handle incoming incidents, you can acknowledge or archive them.

Incident Triage dashlet

The dashlet shows a list of incidents sorted by urgency rating.

An incident's urgency rating is a value between 1 and 100 that indicates how important an incident is relative to other incidents. The higher the urgency rating number means the greater the seriousness of the problem. The system calculates the incident urgency rating by the following incident factors:

• The duration of the incident
• The number of user sessions the incident affects
• How abnormal is the incident

You must configure the incident detection rules associated with the Watchpoint. For example, if you want the dashlet to display performance, availability, and traffic volume incidents for your Logon-Page Watchpoint, it is necessary to configure the Watchpoint's performance, availability, and traffic volume incident detection rules.

To configure the dashlet

1. On the Analyzer component, add an Incident Triage dashlet to the dashboard.
2. On the dashlet shortcut menu, click Edit Settings.
3. In the Time range list, select the period for which you want the dashlet to show incidents.
   For example, click Last 30 days to show incidents that occurred during the last 30 days.
4. In the Minimum urgency rating box, enter the urgency rating of the least urgent incidents you want to see in the list.
   For example, if you want to see only incidents with urgency ratings of 80 or greater, type 79.
5. In the Incident type section, select the types of incidents that you want the dashlet to show in the list (for example, Performance and Availability incidents of high priority).
6. In the Watchpoints section, select the Watchpoints that you want to show incidents for.
7. Click Save.

Getting details about data on the dashlet

To get details about data on the dashlet, use the incident shortcut menu:

• To view a summary of an incident in the list, click View incident report.
• To see the characteristics of your web traffic to which the incident was localized, click View symptoms.
• To explore the incident on the Incidents page, click Drill down to AIM.
• To drill down to session, page, and object records associated with this incident in the Session Browser, click Explore affected sessions.

Related topics

Dashlets

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