BMC Helix On-premises Deployment

Perform deployment of BMC Helix products by deploying container images of BMC Helix Service Management and BMC Helix IT Operations Management in your on-premises environment.

The BMC Helix Service Management deployment includes BMC Helix Innovation Suite and service management applications.

The BMC Helix IT Operations Management includes BMC Helix Operations Management, BMC Helix AIOps with BMC Helix Intelligent Automation, and BMC Helix Continuous Optimization.

Learn more about installation in the Deployment-overview.

Release notes and notices Updated 27 Apr 2025

Date

Summary

Reference

11 March, 2025

Enhancements available in 25.1.01:

  • Use updated support for technology stack:
    • Kubernetes version 1.31
    • OpenShift version 4.17
    • Nginx Ingress Controller versions 1.11.411
    • Helm versions 3.17
  • Support integration with external logging solutions
  • Separate installation artifacts for BMC Helix ITSM: Smart Reporting
  • Support for Oracle database in the database refresh pipeline

25.1.01 enhancements in BMC Helix Service Management deployment documentation

February 4, 2025
  • Support Redis cluster
  • Support integration with external logging solutions
  • Scale down and scale up data lake components  
  • Enable priority class for data lake and application services
  • Improved Container Security

 

25.1.00 enhancements and patches in BMC Helix IT Operations Management deployment documentation

The release notes in this documentation are specific to deploying BMC Helix Service Management and BMC Helix IT Operations Management by using container images. For complete release notes, refer to the product documentation of the respective component.

 


Deployment use cases

You can deploy the products in different ways to accommodate a range of conditions and use cases.

System requirements

Before you install the products, make sure that your environment meets the hardware and software requirements.

Sizing and scalability considerations

Follow the guidelines to identify the appropriate hardware for product deployments and to prevent oversizing or undersizing your deployment.
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FAQ

Find answers to the most frequently asked questions about BMC Helix deployment.

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See the documentation of products related to BMC Helix deployment.


 

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