23.3 enhancements and patches

Review the BMC Helix iPaaS 23.3 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Version	Fixed issues	Updates and enhancements
23.3.02	None	23.3.02 enhancements
23.3.01	None	23.3.01 enhancements
23.3	None	23.3 enhancements

23.3.02

Import scanned data from CrowdStrike to BMC Helix Automation Console

Use the updated integration template to import scanned data from CrowdStrike to BMC Helix Automation Console by using IMS tokens.

Learn more about this integration in Adding-scanned-data-from-CrowdStrike-to-BMC-Helix-Automation-Console-via-Jitterbit-Harmony.

23.3.01

Create BMC Helix Operations Management events from ServiceNow change requests

Integrate BMC Helix Operations Management events with ServiceNow change requests by using BMC Helix iPaaS, powered by Jitterbit. This integration creates an event when the status of a ServiceNow change request is moved to Implementation in progress.

This helps users to be aware of any possible impact of a change implementation and to prevent risks.

Learn more about this integration in Viewing-details-of-ServiceNow-change-requests-and-related-BMC-Helix-Operations-Management-events-in-BMC-Helix-AIOps-by-using-BMC-Helix-iPaaS.

Import Nessus or Qualys scanned data to TrueSight Automation Console

Integrate TrueSight Automation Console with Nessus and Qualys by using BMC Helix iPaaS. This integration helps you to import scanned data from Nessus and Qualys to TrueSight Automation Console.

Learn more about this integration in Adding-scanned-data-to-TrueSight-Automation-Console-via-BMC-Helix-iPaaS-powered-by-Jitterbit.

Import Nessus or Qualys scanned data to BMC Helix Automation Console

Use the updated integration template to import scanned data from Nessus and Qualys to BMC Helix Automation Console by using IMS tokens.

Learn more about this integration in Adding-scanned-data-from-Nessus-or-Qualys-to-BMC-Helix-Automation-Console-via-BMC-Helix-iPaaS-powered-by-Jitterbit.

23.3

Create BMC Helix ITSM people records from Workday user records

Integrate BMC Helix ITSM with Workday to create or update a people record in BMC Helix ITSM from a Workday user record. If a Workday user record does not exist in BMC Helix ITSM, a corresponding people record is created in BMC Helix ITSM. If a Workday user record exists in BMC Helix ITSM, that record is updated.

With this integration, agents can get the Workday user information from BMC Helix ITSM instead of having to access a Workday system. Learn more about the integration in Creating-BMC-Helix-ITSM-People-records-from-Workday-user-records-by-using-Jitterbit-Harmony.

View details of ServiceNow change requests for configuration items in BMC Helix Service Monitoring

Integrate BMC Helix AIOps with ServiceNow to retrieve details of open ServiceNow change requests associated with a configuration item. On the Services tab of the Service details page in BMC Helix Service Monitoring, you can view and track the change requests associated with the configuration item.

Learn more about the integration at Viewing-details-of-ServiceNow-change-requests-and-related-BMC-Helix-Operations-Management-events-in-BMC-Helix-AIOps-by-using-BMC-Helix-iPaaS.

Get the service end date of a Workday employee in BMC Helix Business Workflows

With the BMC Helix Business Workflows and Workday integration, get the service end date of a Workday employee directly in BMC Helix Business Workflows.

Learn more about the integration in Managing-employee-data-in-Workday-from-BMC-Helix-Business-Workflows-by-using-Jitterbit-Harmony.

Open ServiceNow request from within the BMC Helix Operations Management event record

The link to the related ServiceNow request in the BMC Helix Operations Management event record enables you to directly open the ServiceNow record without having to search for it in ServiceNow.

Learn more about the integration at Creating-ServiceNow-incidents-for-BMC-Helix-Operations-Management-events-by-using-Jitterbit-Harmony

Create BMC Helix Business Workflows cases from CrowdStrike cases

Integrate BMC Helix Business Workflows with CrowdStrike so that whenever a case is created in CrowdStrike, a corresponding case (security incident) is created in BMC Helix Business Workflows. Synchronize different case attributes between the two applications to keep your agents updated about the progress of a case.

Learn more about the integration at Creating-BMC-Helix-Business-Workflows-cases-from-CrowdStrike-cases-by-using-Jitterbit-Harmony.